7 lucky Responsible Gaming

At 7 lucky, responsible gaming is not just a policy requirement — it is a core part of how we operate for players across the Philippines. We believe that online entertainment should always be enjoyable, voluntary, and within each player's personal financial and emotional limits. Our platform is designed with built-in tools that give you direct control over how you play, how much you spend, and how long you stay on the platform. We take our duty of care seriously, and we actively encourage all registered members to use the responsible gaming features available in their account settings at any time.

Online gaming is intended as a form of leisure, not as a way to earn income or recover financial losses. If you ever feel that your gaming habits are becoming difficult to manage, we encourage you to reach out to our support team immediately or use the self-exclusion tools described on this page. 7 lucky is committed to providing a safe environment where every player in the Philippines can enjoy sports betting, bingo, and casino-style games with confidence and peace of mind.

Every registered player on the 7 lucky platform has access to a set of self-management tools that can be activated directly from their account. These tools are designed to help you stay in control of your gaming activity without needing to contact support first. You can set daily, weekly, or monthly deposit limits to cap how much Philippine pesos you add to your account within a given period. Once a deposit limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period, ensuring that decisions made in the heat of the moment do not override your longer-term intentions.

Session time reminders are also available, allowing you to set an alert that notifies you when you have been playing for a specified length of time. This feature is particularly useful for players who find it easy to lose track of time during live sports betting or bingo sessions. You can also set a reality check interval, which displays a summary of your session activity — including time spent and net balance change — at regular intervals during play.

If you need a short break from the platform, you can activate a temporary cooling-off period ranging from 24 hours to 30 days. During this period, your account will be suspended and you will not be able to log in, place bets, or make deposits. These tools are available around the clock and can be activated at any time through your account settings or by contacting our support team directly.

For players who feel they need a more extended break from online gaming, 7 lucky offers a formal self-exclusion programme. Self-exclusion allows you to voluntarily block access to your account for a minimum period of six months, with options extending up to five years or permanently. Once self-exclusion is activated, your account will be closed immediately and you will not be able to reopen it or create a new account on the platform for the duration of the exclusion period. Any remaining balance in your account at the time of self-exclusion will be returned to you through your registered payment method.

To request self-exclusion, please contact our support team directly via the email address listed on this page. Our team will process your request promptly and confirm the exclusion in writing. We take self-exclusion requests very seriously and will not attempt to market to you or encourage you to return during your exclusion period. If you are struggling with problem gambling, we strongly encourage you to also register with national support organisations in the Philippines that can provide professional counselling and assistance.

Problem gambling can affect anyone, regardless of age, income, or experience with online gaming. It is important to be aware of the warning signs so that you or someone you care about can seek help early. Common signs of problem gambling include spending more money than you can afford to lose, borrowing money to fund gaming activity, feeling anxious or irritable when not playing, and continuing to play in an attempt to recover previous losses. If gaming is causing stress in your personal relationships, affecting your work or studies, or leading to financial difficulties, these are serious indicators that professional support may be needed.

We encourage all players to regularly reflect on their gaming habits and to be honest with themselves about whether their play remains recreational and enjoyable. If you recognise any of the warning signs described above in your own behaviour, please do not hesitate to use the limit tools or self-exclusion options available on the 7 lucky platform, or to reach out to a professional support service in the Philippines. Early intervention is always more effective than waiting until a problem becomes severe.